Contacts

How to Reach Us

The nzpokiesgames.pro team welcomes your messages. If you would like to get in touch with us, the best way to do so is by email:

Email: contact@nzpokiesgames.pro

Please include a clear subject line and as much relevant detail as possible so we can route your message to the right person and respond efficiently.

What You Can Write About

We are happy to hear from readers and industry professionals on topics such as:

• Questions about our content — for example, how we review and rate online pokies available to players in New Zealand, or how a specific review was put together;
• Corrections — if you have spotted outdated or inaccurate information on nzpokiesgames.pro (such as a changed bonus offer, a casino that no longer accepts NZ players, or incorrect payment details), please let us know so we can verify and update it;
• Feedback — suggestions on how we can improve our guides, reviews and the overall experience of the site;
• Partnership requests — if you represent a brand, affiliate programme or media outlet and would like to discuss cooperation, please outline your proposal in your email.

Response Time

We read every message we receive. Our team usually replies within a few business days. During busy periods it may take a little longer, but we do our best to get back to you as quickly as possible. Please note that we do not operate a live chat or phone line — email is our only communication channel.

Questions About Your Casino Account

Please be aware that nzpokiesgames.pro is an independent review and information website. We are not a gambling operator, and we do not run any online casino, hold player accounts or process payments of any kind.

If you have questions about:

• deposits or withdrawals,
• bonus terms, wagering requirements or missing bonuses,
• account registration, verification (KYC) or a locked account,
• technical issues while playing,

please contact the customer support team of the casino you are playing at directly. You will usually find their support options (live chat, email or help centre) on the casino's own website. Only the operator can access your account and resolve these matters.

Need Help With Gambling?

If gambling stops being fun and starts to feel like a problem — for you or for someone you care about — free, confidential help is available in New Zealand.

Problem Gambling Foundation of New Zealand (PGF Services) offers free and confidential counselling and support for anyone affected by gambling harm. You can call them on 0800 664 262 or visit www.pgf.nz for more information.

You can also contact the national Gambling Helpline New Zealand on 0800 654 655 — a free, confidential 24/7 service for gamblers and their families.

Remember: gambling should always be treated as entertainment, never as a way to make money. Set limits, stick to a budget and never gamble more than you can afford to lose.